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Refund policy

At Zoviz, we are committed to delivering top-notch AI-driven branding solutions that empower your brand's journey. Our comprehensive toolkit is designed to equip you with everything needed to showcase your unique brand identity effectively.

Preview Before Purchase:

To ensure that our clients make the most informed decisions, Zoviz offers an extensive preview feature. This allows you to thoroughly evaluate all potential assets, ensuring they meet your standards and preferences before committing to a purchase.

Immediate Download Post-Purchase:

Understanding the importance of timeliness, Zoviz provides instant access to purchased assets. This means that immediately after your purchase, you are able to download the selected assets in various formats, ready for use across your branding efforts.

Refund Policy:

Zoviz’s digital nature and the instantaneity of our asset delivery necessitate a strict refund policy. Generally, we do not offer refunds once a purchase has been made. This policy underscores the exclusivity and uniqueness of our offerings.

Conditions for Refund Eligibility:

However, we recognize the importance of customer satisfaction and the integrity of our products. Therefore, refunds may be considered under the following specific conditions:

  • Asset Discrepancy: If the delivered asset significantly differs from what was previewed prior to purchase.
  • Damaged Files: If the received files are corrupted or unusable and we are unable to provide a prompt replacement or fix.

Should you encounter any of the above issues, we encourage you to contact our support team at [email protected] within 48 hours of your purchase. Please include detailed information about the issue and any relevant proof to support your claim. Our team will assess your request and work diligently to resolve the issue, which may include a refund or replacement of the asset as deemed appropriate on a case-by-case basis.

Commitment to Satisfaction:

We value your trust in Zoviz for your branding needs and are dedicated to ensuring your experience is nothing short of exceptional. Our support team is here to assist with any questions or concerns, guiding you towards making the best choices for your brand.

Thank you for choosing Zoviz. Together, we'll ensure your brand stands out, brilliantly reflecting your business's unique ethos and vision.